Returns Policy

Our store maintains a standardized, customer-oriented return policy applicable to all apparel orders worldwide. We allow a 30-day return period starting from the official delivery date confirmed by the logistics carrier. All regular, non-customized clothing items are eligible for return and exchange as long as they comply with our return conditions. To ensure a fair and consistent after-sales experience for every global customer, all return procedures must follow the official rules listed below.

All returned merchandise must be in original, brand-new and fully resalable condition. Items must be completely unworn, unwashed, unironed and unmodified in any way. There shall be no stains, sweat marks, makeup residue, fabric pilling, stretching, fading, odors, or accidental damage caused by personal use. All original tags, security labels, care instructions, packaging bags and matching accessories must remain intact and attached to the garments. Any item with incomplete packaging or visible usage traces will not qualify for return or exchange.

Due to global hygiene standards and retail resale regulations, certain categories are strictly final sale and cannot be returned under any circumstances. These include all intimate apparel, underwear, socks, hosiery and swimwear. In addition, personalized custom clothing, embroidered items, custom printed garments, made-to-order pieces and all clearance goods marked as final sale are non-refundable and non-exchangeable.

For returns caused by personal preference, including improper sizing, unsatisfactory style, color difference, poor matching effect or change of mind, customers are fully responsible for all return shipping fees, logistics charges and any related customs expenses. We highly recommend using trackable and insured shipping services to avoid package loss or delivery disputes. In cases of factory defects, stitching errors, fabric flaws, shipping damage, missing accessories or incorrect item delivery, our store will cover all return shipping costs and provide full refund or replacement solutions.

Once our warehouse receives and inspects your returned package, our professional quality control team will verify the item condition, packaging integrity and return compliance. After successful inspection, refunds will be processed to your original payment method within 7–10 business days. Please note that bank processing time may vary according to different payment platforms and international financial systems. Eligible items can also be exchanged for available sizes or colors after prior confirmation with customer service.